Support Coordination
Empowering our participants by providing tailored support and guidance. Our dedicated team ensures a seamless and personalised support coordination experience, helping you navigate the complexities of the NDIS while connecting you with the right support to achieve your goals.

Simplifying the NDIS with Dedicated Support Coordination
Here at Headway ABI Australia, our Support Coordination services are designed to support participants by removing the guesswork around navigating the complexities of the NDIS. Our team of skilled Support Coordinators will work closely with you to understand your unique needs and goals, developing cost-effective, tailored support plans that connect you with the right services and resources.
From managing your NDIS plan to coordinating with service providers, our Goals Coast team is dedicated to ensuring you receive the best possible support and advice.
Participant Story
Read Daryl’s story, one of our inspirational NDIS participants who, with the support of Headway ABI, has been able to pursue his lifelong passion for motors and mechanics. Thanks to his Support Coordinator, Daryl found a safe and supportive environment where he could explore his interest in mechanics. In this short letter, Daryl shares how this experience has changed his life and allowed him to follow his dreams.
“Mum and I met with my Support Coordinator, she made us feel very comfortable and relaxed as we chatted about lots of things. She took the time to get to know me and to learn about my interests and what types of things I wanted to do and have in my life.”
Participant Story

Our Support Coordination Process
Our onboarding process begins with a face-to-face meeting. It’s important we get to know each other on a personal level so you feel completely comfortable we’re the right provider for you. A meeting means we can thoroughly understand your specific circumstances, needs, and goals. We’ll cover your NDIS plan in detail before explaining each funding category and how it can be utilised best for you.
Working together, we’ll develop a comprehensive plan outlining short-term and long-term goals, prioritising urgent needs, and setting clear steps to achieve them.
Our approach emphasises tailored support and effective communication. Based on our initial meeting, we’ll connect you with the best possible services to achieve your goals. Headway ABI’s approach is based on ensuring both our clients and family members completely understand service agreements, budgets, and how to best utilise funding.
In addition, we’ll establish your preferred method of communication, accommodating your comfort levels. Whether you prefer face-to-face meetings, phone calls, or emails, we adapt our communication style to ensure you feel heard and supported throughout your journey.
Regular follow-ups are a key component of our support coordination process. Depending on your needs, we conduct check-ins every few weeks to monitor progress and adjust plans as necessary. For those with higher support needs, we organise regular stakeholder meetings to ensure all professionals involved are both aligned and informed.
Our goal is to provide continuous support, addressing any concerns and making necessary adjustments to help participants achieve their goals and maximise their NDIS plan benefits.
Our Support Coordination Process:




Common FAQ’s
Support Coordination is a service designed to help NDIS participants understand and effectively use their plan. It involves connecting participants with appropriate service providers, resources, and supports to achieve their personal goals.
A Support Coordinator works closely with individuals to develop tailored strategies, ensuring they receive the necessary assistance to enhance their independence and quality of life.
It provides much-needed clarity and guidance for participants and family members when understanding what’s available. It simplifies navigating the NDIS, ensuring participants understand their plans and can access the right services.
Support Coordinators assist in setting and achieving goals, providing advice and guidance on managing budgets and overcoming challenges, ultimately enhancing participants’ ability to live independently and improving their overall well-being.
Yes, you can still receive care from Headway ABI even if you have your own Support Coordinator. Our comprehensive range of services is designed to complement the support you already have, providing additional assistance and specialised care tailored to your needs. Our team is more than happy to collaborate with your existing Support Coordinator to ensure seamless and effective support!
When choosing a Support Coordinator, look for someone who demonstrates empathy and understands the unique needs of individuals with disabilities. A great Support Coordinator should have excellent communication skills, patience, and the ability to practise active listening. They also must be adept at multitasking and problem-solving, ensuring personalised and effective support plans.
A support Coordinator’s role requires a deep sense of responsibility and the ability to foster trust and collaboration among participants, families, and service providers. Ultimately, they should be committed to empowering individuals to achieve their independence goals and milestones.